SCHOONER CREEK BOAT WORKS

POSTED: March 2024

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Schooner Creek Boat Works is looking for a Service Writer / Project Manager to join our team!

 

Job description

OVERVIEW

This position is extremely important to Schooner Creek Boat Works as it is the primary interface with Schooner Creek’s customer base for refit and repair. The relationships that the Service Writer builds with customers are very critical. You can never over-communicate with customers. As a Service Writer, you will work in a fast-paced environment, making estimates and managing projects.

Over the course of a project, you will need to communicate with staff and clients, make decisions and monitor the progress of the project to keep it on schedule. Important responsibilities include:

• Creating long- and short-term plans

• Delegating tasks on the project to employees best positioned to complete them

• Making effective decisions when presented with multiple options for how to progress with the project

• Serving as a point of contact for teams when multiple units are assigned to the same project to ensure team actions remain in synergy

• Performing quality control on the project

• Adjusting schedules and targets on the project as needed for the project change

This individual needs to be a team player. Schooner Creek Boat Works is one company but, within the one company, it performs many varied functions.

WHAT YOU'LL DO:

• Meet and greet customers in person, via phone, via email

• Ensure ongoing communication with customers during the progress of their work

• Communicate with the yard manager on all aspects of booked work, anticipated work, and technical aspects

• Seek input from other staff on areas requiring estimates and/or work that you are shy of technical knowledge on

• Ask questions prior to making assumptions

• Increase your personal knowledge of the products, procedures, and people that contribute to this position’s success

• Be involved in assessing and ensuring the quality of the work that is being turned out

• Report to management on the performance of the crew and staffing requirements

• Participate in the review process of the Refit and Repair staff

• Assist in marketing and increasing the business volume of the Refit and Repair component of Schooner Creek

• Help maintain and improve the use of our database

• Invoice customers in a timely manner

• Create clear specifications for work sold so the staff can meet the expectations

• Set correct expectation levels with both the customer and the staff

• Report on work in process weekly

WHAT YOU BRING:

• Customer-centric attitude

• Yacht knowledge (sail and power)

• Strong attention to detail

• Computer literate

• Willingness to expand on existing knowledge base

• Well organized

• Excellent communication skills

BENEFITS:

• Paid medical, dental, and life insurance after 90 days

• Supplemental insurance options

• Flexible Spending and/or Health Savings Accounts

• Paid vacation after 1 year

• Paid sick time after 90 days

• Paid holidays

• 401(k) plan

• Quarterly Tool Allowance

• Educational Training Opportunities

• Possibility to store boat here at no charge

Job Type: Full-time

Benefits:

 

• 401(k)

• Dental insurance

• Employee assistance program

• Employee discount

• Flexible spending account

• Health insurance

• Health savings account

• Life insurance

• Paid time off

• Vision insurance

 

Day range:

 

• Monday to Friday

 

Shift:

 

• 8 hour shift

• Day shift

 

Ability to Relocate:

 

• Portland, OR 97217: Relocate before starting work (Required)